Charts | Diagrams | Graphs
Service Support Model: A service support model defines the framework for delivering customer support, including processes for incident management, problem resolution, and service request fulfillment.
Customer Service Standards: Customer Service Standards define the expected level of service delivery across interactions. These can include response time, courtesy, resolution rates, and communication toneguiding teams to consistently meet or exceed customer expectations.
Customer Support Model Cycle: This cycle outlines the stages of customer support from inquiry to resolution. It ensures consistency, quality service, and continuous improvement in customer experience.