Charts | Diagrams | Graphs
Services value chain analysis management industry framework: A services value chain analysis examines each stage in service deliveryfrom inbound logistics to operations and post-sale supporthighlighting how each function adds value. It’s used to improve service efficiency and customer satisfaction in industries like finance or consulting.
Services Value Chain Analysis: This model adapts Michael Porters value chain to the service industry, mapping key activities that add value to customersfrom service design and delivery to after-sales support. It helps organizations identify inefficiencies, optimize processes, and enhance the customer experience. Its particularly useful for consulting firms, IT service providers, and customer support operations that want to improve service quality and profitability.