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Operations Strategy Maturity Model: An operations strategy maturity model assesses the development and effectiveness of an organizations operations strategy. It typically includes stages like initial, managed, defined, quantitatively managed, and optimizing, helping organizations identify areas for improvement and track progress.
When you hear “process engineering,” you might think of factories and assembly lines—but it’s just as important in service industries like healthcare, finance, hospitality, and tech support. If your business is built on delivering experiences, not products, process engineering might just be your secret weapon. Let’s break down what that really means—and why it matters more than ever. What Does Process Engineering Actually Do? In simple terms, process engineering is Continue reading What Is the Role of Process Engineering in the Service Industry?